Delete your Yoke account
Effective: 9 October 2026
App: Yoke · Developer: QUEAY INFORMATION TECHNOLOGY SERVICES
Summary
- You can delete your account in the app (Account → Delete account), on this page, or by email.
- Your profile and personal data are deleted immediately. Email requests are completed within 7 days.
- Any credits left in your account are forfeited and cannot be refunded or restored.
- Anonymised payment records and some safety records are kept where the law requires.
How to delete your account
In the app (iOS or Android)
- Open Yoke and go to Account.
- Tap Delete account.
- Type DELETE to confirm.
On the web
- Sign in at yoke.ph/delete-account with the same method you use in the app.
- Press the Delete account button below and type DELETE to confirm.
By email
If you cannot sign in, email info@queaytech.com from the email address on your Yoke account with the subject "Delete my Yoke account". We may ask you to confirm the request. We complete email requests within 7 days.
Before you delete
- Credits are forfeited. Any remaining credits, including credits you chipped in to a room's Ambag pot that has not ended yet, are lost and cannot be refunded or restored. See Credits, Payments & Refunds.
- Rooms you host are ended.
- Deleting your account does not cancel or refund past App Store or Google Play purchases. There are no subscriptions in Yoke, so there is nothing else to cancel.
- Deletion cannot be undone. You can create a new account later, but your old data and credits will not come back.
What is deleted
Immediately when you delete in the app or on the web (or within 7 days of an email request):
- your profile: display name, email address, birth year, profile photo link;
- your sign-in links to Google, Apple, Facebook or email, and all active sessions;
- your blocks list and your room memberships;
- your name on room history, song queues and Ambag contributions (removed or replaced with "Deleted user");
- YouTube API data linked to you, such as songs you added to queues.
Live audio and video were never stored, so there is nothing to delete there.
What is kept, and for how long
| Data | Why | How long |
|---|---|---|
| Payment and credit transaction records, anonymised (amount, date, method, transaction ID; no name or email) | Philippine tax and accounting rules | Up to 10 years [CONFIRM RETENTION PERIOD] |
| Safety reports and enforcement records | Legal obligations, including child protection under RA 11930, and to stop banned users from returning | As long as legally required |
| Security logs | Fraud and abuse prevention | [CONFIRM LOG RETENTION, e.g. 90 days] |
Backups are overwritten on a rolling basis within [CONFIRM BACKUP RETENTION, e.g. 30 days].
Questions
Read our Privacy Policy or contact QUEAY INFORMATION TECHNOLOGY SERVICES, 2F BF Building, Alternate Road, Legazpi City, Albay, Philippines 4500, at info@queaytech.com.
Sign in first, then come back to this page to delete your account.
Sign in to deleteCan't sign in? Email info@queaytech.com from the address on your account with the subject “Delete my Yoke account” and we'll delete it within 7 days.